REVIEWS

Here’s what some satisfied customers have to say

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18 Reviews | write a review

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Great experience, quick turnaround, and excellent …

Had my three year old swallow a bead, and complain that it was still lodged in her throat. We took her in, and at the ER Jeffrey did a full exam of her dog to get her comfortable with what he was going to do on her. Great experience, quick turnaround, and excellent consideration of how to handle a young child.

Brendon W. Brendon W. August 14, 2018

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Good Sam was Definitely the Best hospital I’ve Been to…

On a random Wednesday evening, a couple months back, my stomach burst into agonizing pain. I'm doubled over on the ground trying to relieve the stabbing sensation, while my mother calls my primary physician to see if she should call an ambulance. I've had similar instances with this exact pain for years. Since I was about 10 I think. And a few days earlier I had gone to the doctor to see if they could figure out what it was that's been told numerous amounts of things from from having acid indigestion to IBS. I never really believed these doctors because every time they would prescribe me something, the meds never worked. So in this case, my doctor told my mother that I didn't need to call for an ambulance but that I should go to urgent care anyways.

After getting there I didn't have to wait long. we were escorted to the back, by very friendly nurses, and they gave me tons of meds to subdue the pain. I seriously thought I was floating on a cloud after that. The nurses ran a couple of test and came back to tell me, that what was causing the pain was gallstones. And that they were moving around in my intestines  towards my liver and that was why I had feeling I had. This in turn caused me to stay in the hospital for about week, so I could have surgery.

The whole time I was there, the nurses were very accommodating and friendly. even after I had woken up after one of my surgeries screaming, because I had no clue where I was. Good Sam was definitely the best hospital I've been to thus far.

Alex S. Alex S. October 16, 2012

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I Felt Extremely Well Taken Care Of…

I was in the ER last night for a kidney stone. I was in a really foul mood when I arrived. Y'all's staff was super professional and super nice. I felt extremely well taken care of. Thanks to everyone there.

September 25, 2012

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I Couldn’t Have Asked for a Smoother Experience.

Tonight we had the misfortune of visiting the ER due to one of my kids experiencing an injury. 

The wait to check in was only a few minutes. We were triaged pretty quickly with a short wait in between, while we were waiting to be seen. We were then moved to another waiting room that was a lot nicer. There were coloring books and crayons. My daughter went right to work, keeping calm, while I panicked on the inside. Everyone we came in contact was really nice. The person who registered us was extra cognitive about security issue and gave us privacy while I gave her our personal information. 

The best part of the visit was ER Dr. Josh. He came into the room and worked with my daughter on her level. His approach kept her involved with the exam to help her cooperate. Experiencing his upbeat attitude made me feel comforted. His communication style kept me informed and ultimately put my mind at ease. The post care instructions were also very good. 

Thankfully the ultimate purpose of this visit was just peace of mind to make sure that something wasn't seriously wrong with my daughter. I couldn't have asked for a smoother experience. Now to get my daughter to stop being such a stunt monkey. 🙂

Tanja F. Tanja F. September 12, 2012

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The hospital is clean and state-of-the-art…

My mom had 2 surgeries here regarding breast cancer. The many nurses and surgeons and anesthesiologists that we met were each 100% helpful not only to my mom but to my family as well. 
The hospital is clean and state-of-the-art. Nurses are welcoming and compassionate. I can never understand in a million years how someone can go into that kind of profession and be angels for other people in need of some kindness. 

I will put Good Sam on the top of my list if I ever have to choose a hospital for myself.

KM B. KM B. September 9, 2012

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I would recommend going to Good Samaritan ER!

I seriously love this hospital, not that I love going to the hospital.

I recently required a visit to the ER. From admission to discharge everything was explained thoroughly and with compassion from the Nurses, Techs and Dr. This was my 2nd time in their ER, and I must say I had the same experience 4 years ago as well! ER Doc, Dr.Newell was professional but also very kind. I've worked in a hospital before so I've experienced horrible bedside manners that some Healthcare professionals can posses with their patients. My ER Nurses Pamela and Michelle were just the right amount of sweet for a time that I could have been an emotional wreck.

So if you are ever in need of Emergent Care, or a family member, I would recommend going to Good Samaritan ER!

Kay V. Kay V. August 3, 2012

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If you have to go to the hospital, I highly recommend Good …

I went into Good Sam's ER at 9:30pm on a Friday night for a bite wound that injured my tendon and infected my hand and I was seen by an ER doc within 40 minutes from walking in the door (anyone who has spent time in the ER for a non life threatening tried ing injury knows that this is fast turn around). Before going to Good Sam, I tried O'Conner first and (no exaggeration) saw about 50 people waiting in the waiting room and immediately walked out because I knew I wouldn't be seen for hours. My ER doc was amazing - he worked hard to try to cheer me up after an obviously crappy day and he immediately realized that my wound was beyond his expertise and called in one of his friends who is a surgeon (and who wasn't on call that night) to see me. She was there within 30 minutes to examine me. Unfortunately - my infected wound was severe enough to get me admitted into the hospital for 6 days, but I am very thankful that my hospital stay was at Good Sam. The nurses (although over worked) are amazing! They have great bedside manner, very responsive, communicate well with each other during shift changes (this is key in ensuring no treatment screw ups) and with the doctors, and management tries hard to keep the nurses with the same patients on consecutive days as much as possible, so you don't feel like you have to get to know a new person every 8 hours, and try their best to make you as cofortable as you can be in a hospital. They are pretty liberal on visiting hours, which is great to accomodate visits from family members who are working. The food is hospital food, but at least the menu is pretty big and they have a room service model where you can order whenever you want. Every process ran smoothly during my stay - limiting my anxiety. If you have to go to the hospital, I highly recommend Good Sam.

October 21, 2011

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The staff was amazing

Wow, after reading other reviews if there is one thing I'm sure of is that your experience at this hospital is directly related to the people you get to interact with. That might be a "no duh" statement but my wife and I were at Good Sam for the birth of our first daughter and although not drastically complicated it did result in C-section (our daughter was 9lb 12oz). The staff was amazing from the nurses, to just people we met in the hallways.  Always asking if they could help (likely due to the "I'm lost" look on my face). Our daughter had to go to NICU for billi-light treatment since there was no room in pediatrics and the nurses there were great. The great service continued through recovery after we got our daughter back. We were first time parents and the staff put up with our worries, questions, fears, questions, surprises, questions...did I mention we asked a lot of questions? Always patient and informative they were just great. We had our second daughter at O'Connor and wished we were back in Good Sam the whole time. Definitley recommend.

October 9, 2011

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Very Personable and Helped Me Be Positive

I had to stay in the anteparturm unit for as long as I could.  I had just about every nurse in that department because I was there so long.  I love them all, they were personable and helped me be positive being on bedrest for so long.  Any questions that I had, they would answer me honestly and they helped me come to grips with the C section that I had to get.Now I'm dealing with the NICU and they are doing a great job being proactive with our baby!Thanks Good Sam!

Michella G. Michella G. August 12, 2011

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The Entire Staff at Good Sam is Awesome

Came here the other day with my son to the ER room at 6am with terrible abdominal pain. Julie (one of the RN's) and another RN immediately wheeled my son in and had him looked at by an ER doctor within 4-5 minutes. Long story short my son's appendix had ruptured and had to go in for emergency surgery. The entire staff at Good Sam is awesome and I would not hesitate to recommend every single one of them. 

Manuel Manuel May 27, 2011

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Great Review of Good Samaritan Hospital!

Our 4 year old had outpatient surgery at Good Sam this week (adenoids, tubes, and a lump on her neck that turned out to be a pylomyxoma which was a tumor of a sweat gland). We had a really good experience. We had to check in at 7:00 and then only waited about 15 minutes in the waiting room until they brought us back to pre-op. Our pre-op nurse was Jennifer and she was great. They had a coloring book about getting an operation (although we had already covered all this at home I thought it was nice they gave her something to keep busy and reassure her that what was going to happen was what we had discussed). They brought plenty of blankets for her to keep warm, and reassured her several times that they would take care of her babydoll that she had brought along. They took a picture of us and put it on her chart, and then gave it to us to take home. While we sat in the waiting room, a woman from the auxiliary came to meet us and she came over twice to update us on what was happening. A chaplain also visited with us. After surgery when we went back to see her in recovery, she reached out for me and latched on for dear life. After about 5 minutes this became rather uncomfortable as I was leaning over the rails of the bed. So her nurse Mark got us a recliner and let me sit in it with her in my lap while he monitored her recovery. I know that made her feel so much better. Mark offered to take care of calling over to the doctor's office to cancel a follow-up appointment we no longer needed and scheduled her suture removal for us. I thought that was really nice of him to do that for me, one less thing I needed to worry about. Everyone was friendly, it was very clean, and we felt it was a very personalized experience. Yesterday my daughter received a card from the surgical services team signed by the pre-op department, her OR nurse Amanda, and Mark. It was a nice personal touch. So thankful for quality medical care nearby! (By the way, we also had prior excellent experiences when I had outpatient surgery here 2 years ago and when our daughter came in to get stitches after she lost a battle with the coffee table - in and out in three hours!).

Michelle P. Michelle P. April 8, 2011

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Great Place to Give Birth

Great place to give birth-- first rate physicians, nurses, and support staff. 

MKK MKK March 20, 2011

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I Have Never Been Treated So Quickly and Professionally!

Kudos to Dr. Carter and all the nurses and radiology techs in Good Samaritan Hospital ER! I have never been treated so quickly and professionally! I really appreciate it!

Christy H. Christy H. February 17, 2011

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My Hospital of Choice for Years

GSH has been my hospital of choice for years. The doctors that are affiliated with this hospital are the best in the area and their anesthesiologists are the best in the state. They are cutting edge and offer many services. They have a robot for minimally invasive surgery, a terrific nicu and even a pediatric icu. I would never go to a hospital that has to spend tens of millions of dollars a year on advertising to get patients in their doors. I prefer to go to a hospital that has built their business by their track record and word of mouth. Love GSH!!!

Kelli D. Kelli D. January 24, 2011

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Very Professional

Wonderful hospital, very clean, warm medical staff, everybody is very nice, feels like home.I delivered my baby here with Dr. Joanne Richards, very professional, I highly recommend her.

Latifa M. Latifa M. October 30, 2010

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Treated Me With Kindness and Respect

I came here after my own hospital's ER nurses hung up on me, and told me to take tums for a stabbing contractions I was having. That hospital is Santa Clara Valley Medical Center. Don't ever go there if you want to get sicker and sicker and sicker.I almost think that that place wanted to my baby to die.Anyway Good Samaritan took me right away, and the caught a few things that SCVMC missed, like my glucouse level it was dangerously high. Also they treated me with kindness and respect, and very a lot of medical knowledge. They don' tell you to take Tums for contractions that your having when your pregnant!

Xuan C. Xuan C. October 1, 2010

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The Cleanest Hospital I’ve Yet To Visit

Compared to the many other hospitals in San Jose, Good Sam has to be the cleanest hospital I've yet to visit. The decor is also classier. If I had to be hospitalized for any reason, I would want to come here. I'm not jinxing myself, but I'm just saying.

Lisa N. Lisa N. August 2, 2010

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The Attention to Detail and Care was Remarkable

Under the age of 30, the odds of being admitted to the hospital are slight.  After spending a week at Good Sam, I can honestly say without a doubt that I received the best and most genuine care.  I'd previously been to the ER at Good Sam but this time around I was brought into triage and put in a room within minutes.  The nurses who I interacted with while in that room were so cheerful and humorous, which aided in me remaining so calm.  Maybe it was my lucky day but there were a TON of really cute guys working. Holler!Once admitted and up on the 3rd floor, I went through a slew of nurses and RN assistants, who changed shift every 12 hours.  The first night I had some Asian lady that I simply couldn't understand - but every shift after that was great.  There were two RN's who really stood out: RHONDA and JOSEPHINE. If I could pass out gold stars... these two ladies would definitely be bearing them.  They had great personalities, knowledge and took an interest in my health/well-being. I switched rooms a few times, yet whomever was in charge of reporting this to, we'll call it the "system", did so lickity-split - because a friend who arrived moments later was told exactly what room I was from the desk downstairs. The occupational therapist, physical therapist, speech therapist, stroke coordinator (Tony was fantastic) and dietitian were all great. My cardiologist, Dr. Lee stopped by my room daily to report news and check in on me.  The neurologists were also good at explaining things to me and answering questions.  Dr. Jack H actually sat down and answered a long list of questions I had formulated and written down. The attention to detail and care was remarkable.  The FOOD:We've all heard horror stories about hospital food.  I'm pleased to report that I, dare I say it, enjoyed a lot of the food that came up.  In fact, the chicken noodle soup (minus the creepy thick noodles) was the 2nd best I've ever had. Seriously.  I thought it had to be a fluke, or I was just hungry... so I ordered it a few more times. Nope, it was pretty damn good.  I also found myself ordering, yes ordering, off the kids menu: Peanut butter & jam sandwiches, chicken nuggets... Sure, I had a lot of friends bringing me outside food (thank you!) but when I did eat from the room service selections, it was impressive.  Food tip: If you skip out on calling room service #3663 for breakfast and lunch.. expect a HUGE tray of food to be delivered to you anyway.  They want to make sure you are eating (even if you've had food brought in).  So, if you are lucky enough to be able to eat outside food, CALL room service and tell them you're not going to need anything. I ended up with a tray twice (of way more than I could eat) because I didn't know and then forgot the second time.  All in all, my week long stay, which could have easily been a nightmare, was a pleasure.

Michelle C. Michelle C. July 28, 2010


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